Service Level Agreement Manager for Healthcare Providers

The PSCAL Service Level Agreement Manager (SLAM) is an activity and income contract setting and monitoring tool, which complies completely with NHS Payment by Results (PbR) methodology. However, SLAM goes much further than this in allowing the Trust to plan and monitor its local agreements for non-PbR activity and arrangements.

SLAM will take a Specialty and Point of Delivery (POD) activity plan, then using a specified out-turn dataset, devolve a Specialty/POD/HRG plan and, using a combination of national tariff for PbR activity and local PCT specific tariffs for non-PbR activity, will calculate a planned income for each PCT. Actual activity is imported from the "NHS FCE to spell converter output". During the import the specialist top-ups, excess bed-days, non-elective non-emergency activity and POD categories are calculated and assigned to each Commissioner. Being able to import this data without the need to manipulate it saves time and eradicates errors. Actual activity can be imported with patient details, GP, GP practice and consultant information, in addition to which there are five user defined fields.

For the Trust's SLA contracts, actual versus plan in activity and price to the lowest level (HRG) can easily be accessed. Results can be viewed either in:

  • The data browser screens, where data is easily exported to Excel
  • Standard reports
  • User defined reports

NCAs (Non Contracted Activity) can be reported at Commissioner level or at a group level representing all NCA activity. SLAM offers many features to accommodate local arrangements such as:

  • marginal tariffs
  • tolerances
  • phasing profiles
  • trend prediction

For a healthcare services provider, SLAM will:

  • Produce activity and income variance reports on a monthly or cumulative basis for the total SLA contract not just the PbR items
  • Facilitate non-activity items such as values for screening, high cost drugs, etc
  • Give backing information for NCA invoicing
  • Take the drudge out of data manipulation and maintenance of complicated linked spreadsheets
  • Give confidence in the data being presented to PCTs and the Trust board

Please download the brochure here: SLAM for Providers

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